Technical Support

TECHNICAL SUPPORT

With your SERVtracker® license agreement you will receive unlimited free phone and remote technical support from the date of installation. Our goal is to make sure your software is performing error-free and that you are successful during implementation and beyond.

Questions

Many questions can be answered using the new Tech Support site. If you don’t have a login to access the site, click here to request one.

Importing Your Existing Data

You have the option of performing a client data transfer into your installation package of SERVtracker®. This can drastically reduce a time intensive process of re-entering all of your client data. Most formats are acceptable. Ask one of our representatives if your data qualifies or for a data conversion specification form.

Upgrades

We periodically release software updates and upgrades and you’ll want to be sure and install these. If you are unsure or have questions about completing the installation, please read the release notes under the “Downloads” section of your site Community Report.

You will need a customer login to access software upgrades in our COMMUNITY SUPPORT site. If you do not have a customer login, click here to request one.